Refund & Return Policy
Last Updated: August 30, 2026
At Talented Hearts, we want our customers to be pleased with their purchases. Because we offer both standard products and personalized products created specifically for individual customers, return and refund eligibility varies by product type.
Standard Books and Products
If you receive an incorrect, defective, or damaged product, please contact Talented Hearts within 14 days of delivery.
Please provide your name, order information, a description of the problem, and, when applicable, photographs showing the damage or defect.
After reviewing the issue, Talented Hearts may provide an appropriate remedy, which may include a replacement, refund, or other reasonable resolution.
For returns unrelated to damage, defects, or an incorrect item, please contact us within 14 days of delivery before returning the product.
To be eligible for a return, the product must be unused and returned in substantially the same condition in which it was received.
Unless the return results from an error by Talented Hearts or a defective or damaged product, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.
Please contact us before sending any product back.
Personalized and Custom Books
Personalized and custom books are created specifically for an individual customer using information, photographs, names, story details, and other materials provided or approved by the customer.
Because these products are individually created and cannot ordinarily be resold, personalized and custom products are not eligible for returns or refunds simply because a customer changes their mind after production has begun.
If you need to cancel a custom book order, contact Talented Hearts as soon as possible.
If cancellation is requested before creative or production work has begun, Talented Hearts may cancel the order and issue a refund of amounts paid.
Once creative or production work has begun, cancellation or refund eligibility will depend on the amount of work already completed and any costs already incurred by Talented Hearts.
Customer-Supplied Information and Photographs
Customers are responsible for reviewing the names, spellings, photographs, descriptions, and other information they provide for personalized products.
Talented Hearts is not responsible for errors appearing in a finished personalized product when those errors result directly from incorrect information supplied or approved by the customer.
If Talented Hearts makes an error that was not present in the information provided or approved by the customer, please contact us so that we can review the issue and determine an appropriate resolution.
Damaged or Defective Custom Products
The personalized nature of a product does not affect your ability to contact us about legitimate damage, manufacturing defects, or errors made by Talented Hearts.
If your custom product arrives damaged, defective, or materially different from the approved order because of an error by Talented Hearts, please contact us within 14 days of delivery.
Photographs or other information may be requested to help us evaluate the problem.
Refunds
Approved refunds will be issued using the original payment method when reasonably possible.
Processing times after a refund has been issued may vary depending on the customer’s bank, credit card company, or payment provider.
Contact Us
To request a return, report a damaged or incorrect order, cancel an eligible order, or ask a question about this policy, please contact Talented Hearts through our Contact Us page.
Please include enough information for us to identify the order and understand the reason for your request.
Talented Hearts
Stories, games, and adventures created with heart.