Shipping and Delivery

Shipping & Delivery

Last Updated: August 30, 2026

Talented Hearts wants every order to arrive safely and as expected. The following information explains how we process and ship orders placed through our website.

Order Processing

Orders are processed after payment has been successfully received.

In-stock products are prepared for shipment as soon as reasonably possible. Processing and delivery times may vary depending on the product, destination, carrier availability, weekends, holidays, and other circumstances outside our control.

If there is a significant problem or unexpected delay with your order, we will make reasonable efforts to contact you using the information provided with your order.

Personalized and Custom Books

Personalized books are made specifically for each customer and require additional production time before they can be shipped.

The estimated creation and production time shown on the Custom Books page begins after we have received the required information, photographs or other materials from the customer and payment has been completed.

Because personalized products are individually created, production times are estimates and may occasionally vary.

Shipping Costs

Any applicable shipping charges will be shown to you before payment is completed or included on an invoice provided by Talented Hearts.

Customers are responsible for providing a complete and accurate shipping address.

Delivery

Delivery times are estimates and are not guaranteed. Once an order has been transferred to a shipping carrier, delays caused by the carrier, weather, transportation disruptions, incorrect addresses, or other circumstances outside the reasonable control of Talented Hearts may affect the delivery date.

When tracking information is available, it may be provided to the customer after shipment.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet shipped.

Talented Hearts cannot guarantee that an address can be changed after an order has entered production or been transferred to a shipping carrier.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost during shipping, please contact us promptly.

Please include your name, order information, and a description of the problem. Photographs of damaged products and packaging may be requested so that we can evaluate the issue and, when appropriate, work with the shipping carrier.

We will make reasonable efforts to help resolve legitimate shipping problems.

Questions About Your Order

If you have questions about shipping or delivery, please contact Talented Hearts through our Contact Us page.

Talented Hearts
Family entertainment created with imagination—and heart.